Frequently Asked Questions (FAQ)

📦 Shipping & Orders

Where do you ship from?
All orders are shipped from Monrovia, California.

When will my order ship?
Orders are typically processed and shipped within 1–2 business days after payment has been confirmed.

Do you offer international shipping?
Yes, we ship worldwide. Delivery times may vary depending on your location and customs processing.

How long does delivery take?
Delivery times vary based on your shipping destination and method selected at checkout. Estimated delivery times will be shown once your order ships.

How can I track my order?
Once your order has shipped, you will receive tracking information so you can monitor your package.

🔄 Returns, Refunds & Exchanges

What if I receive the wrong item?
If you received the wrong item, please contact us at contactsafepawco@gmail.com so we can resolve the issue quickly.

What if I change my mind and want a refund?
You may return your item within 30 days of delivery. Items must be in original condition and packaging.

Return shipping costs are the responsibility of the customer
Refunds are issued after the return is received and inspected
Damaged or missing items may not be eligible for a refund

Do you offer exchanges?
Yes, we offer exchanges within our 30-day return window. Please contact us for instructions.

What should I do if my package is lost or delayed?
Shipping delays may occasionally occur due to carriers or customs. If your package is delayed or appears lost, please contact us and we will assist in resolving the issue.

💳 Payments

What payment methods do you accept?
We accept major credit cards, debit cards, and other secure payment options available at checkout.

🐶 Product Information

Are your products suitable for all dog sizes?
Yes, our products are designed for a variety of breeds and sizes. Please refer to the product description and sizing details before purchasing.

How do I care for and clean the leash?
We recommend gently wiping the leash with a damp cloth and allowing it to air dry to maintain its quality and durability.